Q: Can I purchase from Tactical Police Gear if I am not in the military, law enforcement, etc.?
A: YES. Our store and website are open to the public. Certain products that are restricted to law enforcement only are only sold in-store, but many of our products, such as flashlights, apparel, knives, targets, safes, and optics can be purchased by the general public.
Q: What are your hours?
A: Tuesday - Saturday: 10am - 5pm
CLOSED: Sunday and Monday
Q: Do you have a printed catalog of your products?
A: We do not offer a printed or downloadable catalog at this time.
Q: Do you have a price list for ammunition that you offer?
A: Because our inventory is changing daily, we do not have a set price list for ammunition. Our website is the best place to view our current inventory.
Q: How can I check the status of my order?
A: Once your item ships, you will receive an email confirmation containing your tracking number to use to check the shipping status.
Q: When will my order arrive?
A: Once shipped, your order will take 3-5 business days to arrive. Although our website accepts orders 24/7, we only process orders during our hours of operation. Please note that we are CLOSED Sunday & Monday so any order placed after 11am on Saturday will not be processed until the following Tuesday.
Q: Can you ship internationally?
A: Currently we only ship within the contiguous 48 states. We apologize for any inconvenience.
Q: How will my order be shipped?
A: Orders are shipped via USPS. Deliveries of regular merchandise to APO/FPO and P.O. Boxes will be shipped via USPS.
Q: How do I return an item for exchange or refund?
A: Unused items can be returned up to 30 days from the purchase date with receipt or proof of purchase. Please refer to our Return Policy page for further detail.
Q: Will I be charged sales tax on my purchase through your website?
A: We only charge sales tax in Connecticut, the remaining 49 states will be exempt.
Q: When will my credit card be charged?
A: Your credit card will be charged as soon as you submit your order at the checkout screen.
Q: What forms of payment do you accept?
A: We accept the following forms of payment: Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.
Q: How do I change or cancel my order?
A: If you need to cancel or change your order please call us at 203-439-8899 or email us at firstname.lastname@example.org.
Please Note: If your order has been issued a tracking number this means that your order has been accepted by the shipping provider and has begun its transit and cannot be cancelled. Once you receive your item you may return the item. For information regarding returns please see our Return Policy page for additional information.
Q: Do you offer any military or LE discount?
A: At this time we do not offer a Military or Law Enforcement discount. However, be sure to sign up to our email alerts to receive promotions, sales and exclusive discounts.
Q: What shipping options do you offer?
A: We offer shipping though USPS at the moment. We will add additional carriers very soon.
Q: Do you offer gift cards?
A: Yes we do offer gift cards in-store only. Gift cards cannot be used for online purchases.
Q: Is my information secure if I order through your website?
A: Yes your information is completely safe. We will not sell your information to any third party outlets and all of your purchase history is stored on our database for our records and yours.
Q: Do you offer a warranty on your products?
A: We do not offer any warranties on our products. All the items that we sell from the various vendors have their own warranties and polices. Those can be found on the manufactures websites. If you need assistance in finding their policies, contact us and we will be happy to help provide you with the information you need.
Q: How can I order an item that is out of stock?
A: At this time we do not take orders for items that are out of stock. We update our inventory weekly so be sure to subscribe to our email alerts and be notified to about restocked products and more.
Q: Can I customize my items? (embroidery, patches, etc)
A: We do not offer an embroidery service at our location.
Q: Do you quote for larger or department orders?
A: Yes we do. You can contact us via email or call us with what you are looking for and we can have a quote prepared for you as soon as possible.
Q: Can I purchase using a Purchase Order?
A: We accept Purchase Orders only for department / agency purchases only. Purchase Order Payments must be submitted with in 30 days after you order has shipped.
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